How it works

So easy, you’d swear it was made just for you

Would you like to a Fax

Send a Fax via Email

FaxMate makes it easy to send a fax from anywhere using just your email, on any device, all in a few easy steps.

1

Open a new email message, type your intended recipient’s fax number, followed by @efaxsend.com, into the “To:” field.

2

Add attachments, just as you would to any email. They can be PDFs, MS Office files, JPEGs, or nearly 200 other file formats. We’ll convert them into fax pages for you.

3

Simply type your cover page into the body of the email, or upload one of eFax’s many free templates. Hit Send, and that’s it!

Your personal fax and cover letter will be delivered to your recipients fax machine and we’ll email you confirmation receipt when it reaches your recipient.

Send a Fax via Mobile App

Tap into the eFax mobile app to send a fax on your iOS or Android device. Instantly send a fax from your mobile device by taking a picture of your fax document or simply choosing a document stored on your device or in the cloud.

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Sender faxes to your number

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The fax is then delivered to your email

3

You can then read forward or save the email

No more fax machines, busy signals or waiting around.

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Send a Fax via Online

Using the FaxMate service to send a fax message over the internet couldn’t be much simpler.

1

Log into your eFax account and select ‘Send Faxes’ from your ‘My Account’ page

2

Enter your intended recipient’s fax number into the input box provided, or select them from your list of saved contacts.

3

Type a message in the box to use as your cover sheet. Attach up to 10 documents, then Send Fax.

That’s it! Your recipient receives your document and cover letter exactly as they would a normal fax.

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Send a Fax via Fax Software

eFax Messenger® software saves you time by letting you view, annotate, sign and send your faxes online, without having to print or scan them.

1

Open and Log In into eFax Messenger and select “Create new fax” under “File” tab

2

Enter your intended recipient’s fax number or select it from your list of saved contacts.

3

Attach up to 10 documents and click Send Fax.

That’s it! Your recipient will receive the document directly on their fax machine. Exactly as they would a normal fax.

Receive a Fax by Email

With FaxMate, you can conveniently receive faxes in your email inbox. When someone sends a fax to your virtual fax number, the fax will appear as an email from eFax with the fax itself attached. A copy of the fax is also delivered to your eFax Message Center, so you can access your faxes online even when you don’t have access to email.

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Sender faxes to your number

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The fax is then delivered to your email

3

You can then read forward or save the email

No more fax machines, busy signals or waiting around.

Receive a Fax via Mobile App

The eFax® mobile app for iPhone & Android lets you conveniently view, sign and add notes to faxes on your smartphone or tablet from wherever you are. Navigate quickly between documents and receive alerts when new faxes arrive in your inbox.

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Open the eFax app and log into your account

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On the home screen, tap View Faxes. Your email inbox will load immediately

3

In your inbox, tap on the fax you want to view

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Receive a Fax via Online

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To receive a fax, first Log into your eFax account online

2

Go to the inbox page. Once there, click to open your new fax.

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Click on the fax attachment to open and view your fax pages.

Receive a Fax via Fax Software

Download our free eFax Messenger® software to view new faxes automatically on your desktop computer. With eFax Messenger® fax software, you can view your faxes from any computer.

 

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After you sign up for eFax, visit the Download eFax Messenger page for system requirements and instructions on how to download Messenger to your PC.

2

Install eFax Messenger on your computer and follow the simple steps to set up this free fax software with your eFax account.

3

Just click the eFax Messenger icon in your Programs or Applications folder, and start editing your electronic faxes.

Mobile Fax App

Receive, sign and send faxes right from your smartphone or tablet.

  • Fax quickly and easily from our user-friendly mobile app
  • Sign fax documents right on the screen of your phone
  • Attach fax documents stored on your device or in cloud storage

The eFax Mobile Fax App lets you be more efficient, work from anywhere, and close deals on the go.

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Lifetime Storage

Access your files from anywhere

  • Tag your faxes with keywords for easier search and retrieval anytime
  • Quickly find and download your stored faxes 24/7 through your eFax portal or moble app
  • With Lifetime Storage, your faxes will be kept confidential and easily accessible.

Electronic Signature

Add your signature to a fax document electronically from any internet device

  • Add your signature to a fax document electronically from any internet device
  • Choose from two convenient signing options for your faxes in the mobile app
  • Eliminate the hassle of signing physical fax documents

The Electronic Signature feature lets you close deals faster, improve your responsiveness to customers and prospects, and save time.

Frequently Asked Questions

What is FaxMate?

FaxMate is powered by eFax®. eFax® is the world leader in online faxing, offering a fast, reliable fax service to customers around the world. eFax® lets you send and receive faxes via email, desktop or mobile app - available for both iOS and Android.

With no need for an extra fax line or a fax machine, businesses of all industries are saving money with eFax®. Imagine the savings – no toner, no phone bills and no repair costs. And with eFax®Cloud Storage, you don’t have to worry about losing a fax again.

Tired of printing out documents just to sign them? eFax® has the answer. With Electronic Signature, eFax® lets you save your signature and upload it to your account. You can use it at any time, for any document – no printing required.

Do I get a real fax number to use with FaxMate?

Yes. Fax numbers you get from FaxMate’s inventory or transfer across from your existing Telco/Fax number provider work the same way as any other fax number. Anyone can send you faxes or receive faxes sent from your fax number. The main difference is that your fax number doesn’t need a dedicated fax line or fax machine to work. So you can send and receive faxes using your fax number anywhere using any device connected to the internet.

Can I bring my existing fax number over to FaxMate?

Of course. You can transfer your existing fax number to FaxMate for FREE. We will work with your current fax number provider to transfer your number across to FaxMate. You also won’t need to pay phone line rental fees for your fax number once it’s migrated over to FaxMate saving you up to $30 per month. Get started by filling in our number transfer form or calling 1800 329 628.

Does FaxMate work across any network and device?

Yes. FaxMate works anywhere and on any device (Mobile, Desktop, Laptop, Tablet) that has an internet connection. You can use you email client, mobile app, browser or our eFax Messenger® software to send and receive faxes anywhere.

What is FaxMate powered by eFax®?

FaxMate is powered by eFax®, the world leader in internet faxing, offering fast, reliable fax service to countries all over the world. FaxMate uses the best of breed eFax® platform & technology along with market leading pricing plans to provide customers best of both worlds.

When will I be able to send and receive faxes?

You will be able to send and receive faxes immediately upon activation of your account. Simply choose a price plan & fax number catered around your faxing requirements to get started. View price plans.

Are my faxes secure?

With FaxMate, all your faxes remain confidential and private in your personal email inbox. eFax servers have nearly 100% uptime, which assures secure, encrypted delivery of all your important faxes.

For added protection, the eFax Enhanced Security encryption technology provides maximum security for all your important and confidential faxes. When you activate Enhanced Security, you will no longer directly receive faxes in your email inbox.

What is eFax® Enhanced Security?

When you receive a fax, eFax will send you a notification email with a URL that takes you to the eFax MyAccount login over a Transport Layer Security (TLS) connection. Log in to MyAccount and you can view your fax. It’s simple, secure, and confidential.

To activate eFax Enhanced Security on your account, you’ll need to contact Customer Support via our Contact Page.