Fax Number Porting

Fax Number Transfer

If your business already has a fax number that your customers know, you can keep it when you switch to FaxMate. Easily send and receive faxes online, from any device, without printing, scanning or using a fax machine.

FaxMate makes it easy to transfer your existing business fax number to your new online fax service.

Transfer existing fax number to FaxMate for FREE

Works on any internet enabled network

More info

FaxMate will help you transition your fax service over to the cloud while helping you to keep your old fax number. Act now to avoid disruption as it takes 8-12 weeks for a fax number to be successfully transferred.

Transfer from any existing telco

You can keep your existing fax numbers

No need for a dedicated fax line

With FaxMate, you can cancel your dedicated fax line once your fax number has successfully transferred to FaxMate. Save over $30 per month in fax line rental fees!

No fax machine needed

You don’t need a fax machine to fax using your fax number. FaxMate allows you to fax via email, online, mobile & desktop.

Let’s get started!

Step 1

Submit request number transfer form. One of our fax specialists will be in touch with you to guide you through the process.

Request Number Transfer

Step 2

Complete porting authority form for FaxMate to request your fax number to be transferred from your existing carrier.

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Step 3

Our team will notify you when your fax number has been successfully transferred over to FaxMate (Usually 4-12 weeks). You can start sending and receiving faxes immediately!

We can get you faxing straight away Most popular transition scenarios

Can I keep my existing fax number and bring it over to FaxMate?

Yes, you can transfer/port your existing fax number to FaxMate. No need to change your website or print new stationery. In fact, nothing will really change at all. Sending and receiving faxes will simply become quicker, easier and cheaper.

How long does number porting take?

Number porting normally takes 3-6 weeks on average once we have received the completed porting authority form along with a copy of your existing invoice from your existing fax number service provider. This is standard industry time frame for fax number transfers. Please call our team on 1300 626 329 or fill in the number porting request to get the process underway.

Can I trial the FaxMate service first before porting/transferring my number over?

Absolutely! You can simply sign-up to FaxMate with a new fax number (select “choose new number”) under any one of our price plans. You can start faxing immediately with your new number and anyone can send faxes to your new fax number. Once you are ready to move your existing fax number over to FaxMate, we can replace your temporary fax number over with your existing fax number.

How much does it cost to port my existing number over to FaxMate?

Unlike other online fax providers, transferring your existing fax number to FaxMate is FREE. Choose a price plan that’s approved for transferring your existing number. Please note the Starter plans and Pay As You Go plans do not qualify for FREE number porting/transfer.

Can I still receive faxes from traditional fax machines after porting to FaxMate?

Yes. You can receive faxes from any fax device and fax service. The sender won’t even know you’re not using a traditional fax machine. Your number will be the same, and they’ll just punch it in and press Send, just as they always do.

Do I still need to pay line rental fees to my existing telco service provider?

No. If you currently have a dedicated fax line that you are paying monthly line rental fees on, then you can simply disconnect the service after your fax number successfully transfers over to FaxMate. Your fax number won’t be tied to any fax/phone line and will be always available wherever, whenever. No busy lines or signals to deal with.

Is there any downtime or disruption to my fax service?

There is no disruption or downtime when you decide to transfer your fax number over to FaxMate. Once the fax number transfer application is lodged with FaxMate, we will work with your fax number service provider to transfer the number across to FaxMate. You can send and receive faxes as normal using your existing fax device while your number is transferred. Once the transfer is successful, we will notify you that your FaxMate account is ready for you to start receiving and sending faxes.

Can I start using FaxMate immediately to send and receive faxes?

Absolutely. We can set you up on FaxMate instantly with a temporary fax number. Just get your existing fax number provider/telco to divert your existing fax number to the FaxMate temporary fax number until your port request is completed. You can then receive all your faxes sent to your existing fax number into the FaxMate account and send faxes using your temporary fax number using FaxMate. Once the number is ported over to FaxMate, we will simply replace the temporary fax number with your existing fax number under the same FaxMate account.

Can I port/transfer my fax number from FaxMate to another provider?

Yes. Fax numbers you choose from FaxMate’s existing inventory pool or fax numbers you transfer across from another provider to FaxMate are all portable out of FaxMate for no extra cost.

What should I do to ensure my fax service is NBN ready?

The only guaranteed way to reliably send and receive faxes on the nbn™ is to use an online fax service (also known as ‘digital fax’).

With the impending disconnection of copper fax services as the NBN roll out progresses, FaxMate can help you retain your fax number, as well as providing immediate costs savings and streamlining your business practices.

FaxMate can seamlessly transfer your existing fax number off the copper telephony network and host it in the cloud. This enables you to access your faxes anywhere you have an internet (or mobile phone) connection. Sending and receive faxes using FaxMate is as simple as using your email account. FaxMate even has an easy to use mobile app which is compatible with both Apple and Android devices.

Digital vs Analogue

The nbn™ is a digital network. It’s made up of fibre optic cables that transmit digital signals.
Traditional fax machines, on the other hand, are analogue. They send and receive analogue signals, which can only be transmitted across traditional copper phone lines.
In other words, they’re two entirely different technologies – one old and one new – that are completely incompatible with each other. Analog signals simply cannot be transmitted across a digital network. It’s physically impossible.

Guaranteed solution for the NBN

The only guaranteed way to reliably send and receive faxes on the nbn™ is to use an online fax service (also known as ‘digital fax’). With an online fax service, you send faxes over the internet, from your computer or mobile, and you receive them the same way. You don’t use a fax machine at all.

Traditional Fax + NBN

Traditional fax machines send and receives analog signals designed for copper phone lines. Whereas nbn’s fibre optic cables transmit digital signals.

Doesn'twork

Workarounds

An analogue adapter, VoIP gateway or ‘nbn-compatible’ machines are all workarounds. But they all rely on a steady nbn connection to send and receive faxes.

Unreliable

Online Fax

Send and receive fax via email, app or web app on any devices. 100% nbn compatible. Send and receive from fax machines, fax on the go and keep your current number.

100% up-time

Keep you existing fax number. Without the nasties.

No Line Rental Fees

Save over $30 per month in monthly fax line rental fees

No Busy Signals

Faxing digitally means you & your customer never get a busy signal

No Waiting

Get your confirmations via email instead of print outs. No more waiting around for others to finish using the fax machine.

Fax Anywhere

No need for a fax machine for your fax number to work. Fax anywhere you are connected to the internet.

How it works

NBN Ready

Get ready for the digital only NBN by moving over to digital faxing to ensure your fax services aren’t disconnected.

NBN Faxing

International Fax Numbers

Choose a local fax number from over 4,900 cities worldwide

Find out more

Frequently Asked Questions

Do I still need a fax line for FaxMate to work?

No. Because FaxMate is 100% digital, your personal fax number doesn’t require a dedicated fax line to send and receive faxes. This means your fax number is always available wherever you are on any device that can access the internet.

Does FaxMate work with any device that can access the internet?

Yes. FaxMate works in a similar way to email - you send and receive faxes over the internet with your phone, tablet or computer, using an app or website. As long as you have an internet connection, you will always be able to send and receive faxes without ever being tied to your fax machine.

Can I receive a fax on more than one email account?

Yes. FaxMate lets you register up to five email addresses on a single account. This could be a mix of personal email addresses, distribution lists or centralized mailbox to send and receive faxes.

Can I trial the FaxMate service first before porting/transferring my number over?

Absolutely! You can simply sign-up to FaxMate with a new fax number (select “choose new number”) under any one of our price plans. You can start faxing immediately with your new number and anyone can send faxes to your new fax number. Once you are ready to move your existing fax number over to FaxMate, we can replace your temporary fax number over with your existing fax number.

Can I keep my existing fax number and bring it over to FaxMate?

Yes, you can transfer/port your existing fax number to FaxMate. No need to change your website or print new stationery. In fact, nothing will really change at all. Sending and receiving faxes will simply become quicker, easier and cheaper.

Does the recipient need a FaxMate account to receive my faxes?

No. The recipient won’t even know you’re not using a traditional fax machine. Your fax will come through just as everyone else’s faxes come through to whatever fax device/technology (traditional fax machine, MFD, digital fax etc.) they have.

Can FaxMate send and receive faxes between traditional fax machines?

FaxMate is 100% backward compatible. You can send to a normal fax machine, no problems at all. Just enter the number and hit send. Exactly like you do with a traditional fax machine, but from your mobile or computer instead. FaxMate converts your digital fax to an analog fax that traditional fax machines can understand.

People sending to you won’t see any difference at all. To them, it’s just a normal fax sent to a normal number.